Microplex M204 Especificações descarregar pdf (Página 168)

158 GETTING HELP WITH THE M204: Technical Support

related to the different products and information available.

If you cannot access this site over the Internet, a 1-900 number is also provided. This

is a dial-up line that goes directly to this FTP site. You can login “anonymous” and no

password is required. The number is 1-900-468-7727.

A fee is charged for using this number.

Two email addresses are provided if you want to contact Microplex. Please write to

[email protected] if you have any general product questions or problems with

the unit. Contact

[email protected] if you need technical assistance but

before doing so, please see Technical Support on page 158.

For speciﬁc service and support procedures, please see the following sub-sections.

Technical Support

Microplex offers technical support for any problems you may have with your M204. It

is available through any of the methods mentioned in Help Methods Available on page

157.

If you decide to call Microplex, you may be placed in a call queue depending on the

current support load. A support technician will get back to you as soon as one comes

available.

Email is usually the quickest option.

Requirements Before Contacting Technical Support

Before contacting Microplex for help, it is important that you:

• go through the troubleshooting suggestions described in TROUBLESHOOTING

THE M204 on page 145,

• delete your current print setup and try again.

If the printing problem still persists, please have this information on hand to speed up

the technical support process:

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Microplex M204 Especificações Página 168